Wolfgang Michel

Bachelor of Science, Cybersecurity

Cashier, Host, Busser, and Food Runner

• Processed cash and card payments as cashier, safeguarding customer payment information and reconciling the register accurately at the close of each shift.
• Managed guest reservations, waitlists, and contact details as host, handling customer personal information with discretion and care.
• Followed opening, closing, and cash-handling procedures consistently across four rotating roles for 4.5 years, earning recognition from management for attention to detail and quality of work.
• Identified and escalated guest, order, and payment issues to management in real time during high-volume shifts, keeping service running smoothly under pressure.

Courtesy Clerk

• Assisted customers in a high-traffic supermarket while following store safety and loss-prevention policies during bagging, carryout, and cart retrieval.
• Built customer service and communication skills that support explaining technical and security issues clearly to non-technical users.